9/2/2023 0 Comments The courier expressThe research methods used were participant observations and critical analysis of collected materials. In the context of whether the habit of shopping in virtual reality will become permanent, it is worth considering what shape the logistics services will take in the last mile after the pandemic? Or, will customers return to shopping in the real world? A subject for these considerations was an analysis of the impact of the SARS-CoV-2 virus pandemic on the technologization of last mile logistics services, resulting in an increase in the level of “customer experience”, with Poland as an example. Millions of incoming orders required analogue support from the CEP sector (courier-express-parcels sector) to provide the desired “customer experience”. The development of the e-commerce market worldwide, which was already dynamic, was accelerated by the SARS-CoV-2 virus. Tomasz Schroeder: Department of International Management, Cracow University of Economics Management Institute, 31-510 Cracow, Poland Paweł Morawski: Faculty of Organization and Management, Lodz University of Technology, 90-924 Lodz, Poland Marta Brzozowska: Faculty of Law and Social Sciences, Department of Management, Jan Kochanowski University of Kielce, 25-369 Kielce, Poland ![]() Katarzyna Kolasińska-Morawska: Department of International Management, Cracow University of Economics Management Institute, 31-510 Cracow, Poland Łukasz Sułkowski: Faculty of Management and Social Communication, Department of Management of Higher Education Institutions, Jagiellonian University, 30-348 Cracow, Poland Last Mile Logistics Innovations in the Courier-Express-Parcel Sector Due to the COVID-19 Pandemic
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